Shipping policy

At Suave Claro, we are committed to ensuring your skincare essentials reach you safely and promptly. Because we understand the importance of quality skincare, we take extra care in packaging your orders so they arrive in perfect condition.

This policy outlines our shipping procedures for all orders placed within Pakistan.

1. Order Processing Time

We aim to process and pack all orders within [e.g., 24–48] business hours (Saturday - Thursday).

  • Orders placed after [e.g., 3:00 PM] or on Friday/Public Holidays will be processed on the next business day.

  • Once your order is processed, it is handed over to our courier partners for delivery.

2. Shipping Rates & Delivery Estimates

We partner with reliable courier services to ensure your order is delivered across Pakistan.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Delivery [e.g., 3–5] Business Days [e.g., PKR 500]
Free Shipping [e.g., 3–5] Business Days Complimentary Premium Shipping On All Orders.

Please note: Delivery times are estimates and may vary due to external factors such as courier delays, public holidays, or unforeseen weather conditions.

3. Shipment Tracking

As soon as your package is dispatched, you will receive an Order Confirmation/Tracking Number via [e.g., WhatsApp/Email/SMS]. You can use this number to track your package directly through the courier’s website.

4. Shipping Restrictions & Coverage

  • Domestic Only: Currently, Suave Claro operates and ships exclusively within Pakistan. We do not offer international shipping at this time.

  • Delivery Locations: We ship to all accessible cities and towns across Pakistan. If your area is not serviceable by our standard courier partners, we will contact you to arrange an alternative or issue a full refund.

  • Custom Delivery: We allow our customers to arrange a custom delivery where they can provide us their desired courier. (Only on Pre Payments)

5. Damages & Issues

We take great care in packaging, but if your order arrives damaged, leaking, or the parcel appears tampered with:

  1. Please take a clear photo of the damaged parcel/product immediately upon delivery.

  2. Contact our customer support team at [+92 322 9661111 / thesuaveclaro@gmail.com] within 24 hours of receiving your order.

  3. We will assess the situation and provide a replacement or store credit as per our [Link to Return/Refund Policy].

6. Contact Us

If you have any questions regarding your shipment or need to make changes to your order before it has been processed, please reach out to our team:

  • WhatsApp: +92 322 9661111

  • Email: thesuaveclaro@gmail.com

  • Customer Support Hours: [e.g., Saturday–Thursday, 11:00 AM – 7:00 PM]